Answers to the most frequently asked questions

Once your order has been prepared and shipped, you will receive an email with your tracking number and a link. If you choose a delivery by DPD, you can connect to www.dpd.fr and enter your DPD tracking number. 

The average delivery time is from 24H to 72H (depending on the way of transport chosen). If articles have not been delivered after 7 days, starting from the shipping date provided during your order, and if this excess is not due to a case of force majeure, you can proceed to the resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address : DANSE AZUR SAS, 1 Ancienne nationale 141, Le Breuil – 87430 VERNEUIL-SUR-VIENNE, FRANCE. The amount paid by the customer will then be fully returned (after an investigation with the carrier is made).

The package is delivered at the requested address. If you are absent during the postman passage, a notice of passage is filed in your postal box. This notice indicate the time and the day and the post-office where you can retire your order. You will have to present yourself to the post-office with your notice of passage and an ID to retire the package.