11.1. Exercise of the right of withdrawal

You have a right of withdrawal from the legal period of fourteen (14) calendar days from the date of receipt or withdrawal of your order. During these periods, You will be able to return the undamaged products, in their original packaging with the labels attached, without having to justify any reasons, nor to pay any penalty. In case of damaged products received, the procedure in Article 7.3 will apply. All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example products that have been personalized on your request, tailor-made products (not in the e-shop catalog), products that have been modified (e.g., ribbons sewn on pointe shoes), unsealed and that cannot be returned for hygiene reasons (e.g., tights).

Returned Products must be intact and in new condition. To facilitate the return of your products and excer, they must be equipped with their accessories. To exercise your right of withdrawal, you can use the form below or e-mail us at [email protected]

DANSE AZUR will acknowledge receipt of your withdrawal, by email.

WITHDRAWAL FORM:

We hereby inform you of our withdrawal from the sales contract below:

Order Number:

Date of receipt:

Client Name:

Customer address:

Date:

Signature:

You must then return the Products to DANSE AZUR, at the latest within fourteen (14) days of your withdrawal to the following address: DANSE AZUR, 1, Ancienne nationale 141 – Le Breuil – 87430 VERNEUIL SUR VIENNE.  The return costs are at your expense (with the exception of a defective Product upon receipt, or an error of DANSE AZUR when sending the Product).

11.2. Refunds

DANSE AZUR will refund all the sums paid within 4 weeks from the date of receipt of the Product that you have sent us to the above address. DANSE AZUR will refund the returned Products, subject to compliance with the conditions mentioned above, as well as the delivery costs paid when ordering (excluding return costs that are at your expense except defective product). If you do not return your entire order and keep one or more Products ordered, the delivery costs will not be refunded. Refunds will be made via the means of payment used when ordering. For any other means of payment or in case of failure or impossibility to refund, the refund will be made by check sent to the billing address.

11.3. Exchange

You also have the possibility to request an exchange, within the period of fourteen (14) days from receipt of the Product. You can return the Product to be exchanged to DANSE AZUR by post. We recommend that you opt for tracking. As a reminder, the return shipping costs are at your expense.

11.4. Return of non compliant products
DANSE AZUR advises you to check the Product at the time of its delivery and in the event that the delivered Product is non-compliant (Product error, defective, damaged or incomplete Product), to make written reservations at the latest within three (3) days following this delivery, with the carrier or DANSE AZUR. In any case, the provisions set out in Article 12 our legal guarantees will apply. Thus, the Product delivered non-compliant can only be the subject, initially, of a replacement or repair. Nevertheless, if the new Product received does not suit you, you can exercise, if necessary, your right of withdrawal within the remaining period. For Products reported non-compliant within three (3) days of delivery, DANSE AZUR allows you to exercise your right of withdrawal and obtain a refund of the Product in application of the provisions of Article 7.1, without going through repair or replacement, as provided for by the legal guarantee of conformity.