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Terms & Conditions

In accordance with the provisions of Articles 6-III and 19 of the Law for Confidence in the French Digital Economy.

 

Publisher of the site and responsible for the publication:

The director of the publication of the site  www.merletdance.com  is Mr. Pierre LASSENNE, in his capacity as President of SAS DANSE AZUR and whose registered office is located at 1, Ancienne nationale 141 – Le Breuil – 87430 VERNEUIL SUR VIENNE.

Phone : (+33)  5 55 70 32 17

COMPANY SIRET : 39293772800039

E-mail : contact@merletdance.com

Graphic design, development and hosting of the Site:

AGENCE CWA SARL
54, Avenue Garibaldi – 87000 LIMOGES
RCS Limoges : 511.986.481
N.I.I. : FR54511986481
APE : 7021 Z
Tél : (+33) 5 35 54 07 58
Email : contact@agence-cwa.com

ARTICLE 1: PURPOSE

The purpose of this notice is to define the terms and conditions under which DANSE AZUR makes its website www.merletdance.com available to internet users and the conditions under which internet users access and use this website. Any connection to the website  www.merletdance.com is subject to compliance with this legal notice that DANSE AZUR reserves the right to modify or update at any time. Access to and use of the website  www.merletdance.com automatically binds to this legal notice. If you do not agree with the clauses set out below, you are advised not to use this website.

ARTICLE 2: ACCESS TO THE WEBSITE

DANSE AZUR strives to keep the website accessible, without being bound by any obligation to do so. It is specified that for maintenance purposes, updating, and for any other reason including technical order, access to the website may be interrupted. DANSE AZUR is in no way responsible for these interruptions and the consequences that may result for the internet user. In addition, the publisher of the website cannot guarantee the accuracy of the information disseminated on it.  DANSE AZUR cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion, or the presence of computer viruses.

Consequently, the user acknowledges using this information under his exclusive responsibility.

ARTICLE 3: PRESENTATION OF THE PRODUCTS

The characteristics of the products on sale are presented in the “e-shop” section of our site. DANSE AZUR describes the products sold on www.merletdance.com with the greatest accuracy. However, DANSE AZUR cannot be held liable in the event  of non-performance of its obligations due to unforeseeable circumstances or due to a third party or in the case of force majeure as defined by French case law. The photographs are not contractual. The responsibility of the company DANSE AZUR can not be engaged if errors have been introduced. All texts and images presented on the website of the company DANSE AZUR are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

ARTICLE 4: PERIOD OF VALIDITY

The products are available for purchase until the stock is exhausted. If a product becomes unavailable, the customer will be informed of this unavailability, as soon as possible, by e-mail or post.

ARTICLE 5: PRICES

The “e-shop” section of our site indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT, applied according to the country of purchase, is specified when a product is selected by the customer and the shipping costs appear on the screen at the end of the selection of the different products by the customer.

The company DANSE AZUR reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in force at the time of registration of the order.

Prices include any discounts and rebates that the company DANSE AZUR may eventually grant.

No discount will be granted in case of advance payment.

ARTICLE 6: ORDERS

The customer validates their order when they activate the link “Confirm your order” at the bottom of the page “Order Summary” after accepting these conditions of sale. Before this validation, the customer is asked to check each of the elements of their order; this allows you to correct any errors.

The company DANSE AZUR confirms the order by email; this information includes all order details and the customer’s right of withdrawal.

The data recorded by the company DANSE AZUR constitutes proof of the contents and date of the order. It is archived by the company DANSE AZUR under legal conditions applicable; the customer can access this archive by contacting Customer Service on 05 55 70 32 17  or by e-mail  contact@merletdance.com

ARTICLE 7: TERMS OF PAYMENT

We accept debit card, credit card or PayPal. When registering the order, the buyer will have to pay the full amount of the invoice.

We may accept payments by bank transfer, check or administrative order form. Contact our Customer Services to find out more at +33 (0) 5 55 70 32 17  or by e-mail  contact@merletdance.com.

ARTICLE 8 : LATE PAYMENT

In case of late payment, late payment penalties will apply corresponding to the legal rate  + 10% applied on the total amount of the overdue invoice including VAT. A fee of € 40  is due to the creditor for recovery costs, in the case of any delay in payment.

 

ARTICLE 9: DELIVERY

We offer several delivery options.

The delivery service times indicated below are not guaranteed during certain periods of high activity, such as sales periods, and for tailor-made products and free gifts requested without an order.

  • “Point Relais Colis ®”  (3 to 6 days from the validation of your order – standard delivery – cost according to the value of the basket value). To pick up your order, a valid piece of identity will be required. Otherwise, your order cannot be given to you. Metropolitan France only. The Product will only be available at the Relais Colis ® chosen point for fourteen (14) calendar days from its arrival.
  • “Colissimo”  (3 to 6 days from the validation of your order – cost according to the value of the basket). The delivery is made by La Poste. Metropolitan France only.
  • “DPD Relais  ®”(3 to 6 days from the validation of your order – standard delivery – cost according to the basket value). To pick up your order, a valid piece of identity will be required. Otherwise, your order cannot be given to you. Metropolitan France only. The Product will only be available at the Relais Colis ® chosen point for fourteen (14) calendar days from its arrival.
  • “DPD Predict  ®”(3 to 6 days from the validation of your order – cost according to the basket value). Your packages are delivered in front of your delivery address (gate, foot of the building or most accessible place). The carrier will contact you the day before to set a delivery slot of 2 hours. Metropolitan France and Europe.
  • “DPD Classic  ®”(3 to 6 days from the validation of your order – cost according to the basket value). Your packages are delivered in front of your delivery address (gate, foot of the building or most accessible place) The carrier will contact you the day before to set a delivery slot of 2 hours. Metropolitan France and Europe. Reserved for business customers with a reseller account.
  • “UPS Classic  ®”(3 to 6 days from the validation of your order – cost according to the basket value). Your packages are delivered in front of your delivery address (gate, foot of the building or most accessible place). The carrier will contact you the day before to set a delivery time. Reserved for professional customers with a reseller account located in the United Kingdom or Switzerland. Delivery times for tailor-made products will be communicated to you after placing your special order.

 

Any free gifts without an order will only be delivered to your merlet home reseller partner store in 8 to 18 days from shipment.

ARTICLE 10: DELIVERY ERRORS

In case of non-compliant delivery, you can send us a registered mail with acknowledgment of receipt indicating:

  • how the delivery is not in accordance with the order;
  • that you request to be delivered items in accordance with the order;
  • or that you cancel your purchase in case of unavailable goods;
  • in case of cancellation, ask to be refunded of your order within 30 days, in accordance with Article L121-20-3 of the Consumer Code.

 

If the repayment deadline is not respected, the customer can even claim the sums due plus interest at the legal interest rate.

ARTICLE 11: RIGHT OF WITHDRAWAL

11.1. Exercise of the right of withdrawal

You have a right of withdrawal from the legal period of fourteen (14) calendar days from the date of receipt or withdrawal of your order. During these periods, You will be able to return the undamaged products, in their original packaging with the labels attached, without having to justify any reasons, nor to pay any penalty. In case of damaged products received, the procedure in Article 7.3 will apply. All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example products that have been personalized on your request, tailor-made products (not in the e-shop catalog), products that have been modified (e.g., ribbons sewn on pointe shoes), unsealed and that cannot be returned for hygiene reasons (e.g., tights).


Returned Products must be intact and in new condition. To facilitate the return of your products and excer, they must be equipped with their accessories. To exercise your right of withdrawal, you can use the form below or e-mail us at contact@merletdance.com

DANSE AZUR will acknowledge receipt of your withdrawal, by email.

 


WITHDRAWAL FORM:

 

We hereby inform you of our withdrawal from the sales contract below:

Order Number:

Date of receipt:

Client Name:

Customer address:

Date:

Signature:




You must then return the Products to DANSE AZUR, at the latest within fourteen (14) days of your withdrawal to the following address: DANSE AZUR, 1, Ancienne nationale 141 – Le Breuil – 87430 VERNEUIL SUR VIENNE.  The return costs are at your expense (with the exception of a defective Product upon receipt, or an error of DANSE AZUR when sending the Product).

11.2. Refunds

DANSE AZUR will refund all the sums paid within 4 weeks from the date of receipt of the Product that you have sent us to the above address. DANSE AZUR will refund the returned Products, subject to compliance with the conditions mentioned above, as well as the delivery costs paid when ordering (excluding return costs that are at your expense except defective product). If you do not return your entire order and keep one or more Products ordered, the delivery costs will not be refunded. Refunds will be made via the means of payment used when ordering. For any other means of payment or in case of failure or impossibility to refund, the refund will be made by check sent to the billing address.



11.3. Exchange

You also have the possibility to request an exchange, within the period of fourteen (14) days from receipt of the Product. You can return the Product to be exchanged to DANSE AZUR by post. We recommend that you opt for tracking. As a reminder, the return shipping costs are at your expense.



11.4. Return of non compliant products
DANSE AZUR advises you to check the Product at the time of its delivery and in the event that the delivered Product is non-compliant (Product error, defective, damaged or incomplete Product), to make written reservations at the latest within three (3) days following this delivery, with the carrier or DANSE AZUR. In any case, the provisions set out in Article 12 our legal guarantees will apply. Thus, the Product delivered non-compliant can only be the subject, initially, of a replacement or repair. Nevertheless, if the new Product received does not suit you, you can exercise, if necessary, your right of withdrawal within the remaining period. For Products reported non-compliant within three (3) days of delivery, DANSE AZUR allows you to exercise your right of withdrawal and obtain a refund of the Product in application of the provisions of Article 7.1, without going through repair or replacement, as provided for by the legal guarantee of conformity.

ARTICLE 12: GUARANTEES

12.1. Legal warranty

The Products on sale on the e-shop of www.merletdance.com  benefit from the legal guarantee of conformity (articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code).

We inform you that the company DANSE AZUR, whose registered office is: DANSE AZUR,  1, Ancienne nationale 141 – Le Breuil – 87430 VERNEUIL SUR VIENNE is the guarantor of the conformity of the Products to the contract within the framework of these two legal guarantees.


You have a period of two years from the delivery of the Product to act in application of the legal guarantee of conformity. In this case, you can choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L217-9 of the Consumer Code. It is recalled that the legal guarantee of conformity applies regardless of any commercial guarantee that may be granted to you by DANSE AZUR. You can implement the warranty against hidden defects of the Product within the meaning of article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.


 

12.2. Commercial guarantee

We do not offer a commercial guarantee, in addition to the legal guarantee. However, we are manufacturers and guarantors of the quality of our products. In case of complaint, we invite you to contact our Customer Service. The commercial guarantee does not deprive you of the provisions relating to the guarantee of hidden defects or the legal guarantee of conformity, as recalled in Article 11 and 12 of these General Conditions.

 

ARTICLE 13: DATA PROCESSING AND LIBERTY

In application of the law n ° 78-17 of January 6, 1978 modified, relating to data processing, information liberty, this website has been the subject of a declaration to the Commission Nationale de l’Informatique et des Libertés (www.cnil.fr). The automated processing of personal data carried out from this website has been processed in accordance with the requirements of Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and liberties.

The CNIL declaration number is as follows: in progress

The user is thus informed:

  1. that, in accordance with Article 32 of the above French law, the information communicated through the forms on this site is necessary to respond to customer requests and is intended for the publisher of the website only, as the controller, for administrative and commercial management purposes.
  2. that the customer has a right of access, interrogation and rectification which allows him, where appropriate, to have rectified, complete, updated, locked or erase personal data concerning themselves which are inaccurate, incomplete, equivocal, out of date or whose collection, use, communication or storage is prohibited.
  3. that they also has a right to object to the processing of his data for legitimate reasons as well as a right to object to this data being used for commercial prospecting purposes.

 

All of these rights are exercised with the publisher of the website by mail to be sent to the head office or by email.

ARTICLE 14 : COOKIES

When visiting our site, cookies are placed on your computer, mobile or tablet.

14.1. Terms of use

Our site is designed to be attentive to the needs and expectations of our readers. This is one of the purposes for which we use cookies in order, for example, to identify you.
This page allows you to better understand how cookies work and how to set them.


14.2. Definitions of a cookie


A cookie is a text file that is placed on your computer when you visit a site or view an advertisement. Its purpose is to collect information about your browsing and to send you services adapted to your terminal (computer, mobile or tablet). Cookies are managed by your internet browser.


14.3. The different issuers


These are cookies deposited by www.merletdance.com on your terminal to meet the needs of navigation (customer identification …), optimization and personalization of services on our site.


14.4. Setting your internet browser


You can choose to disable these cookies at any time. Your browser can also be set to notify you of the cookies that are placed on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically. We remind you that the setting is likely to modify your conditions of access to our content and services requiring the use of cookies.
If your browser is configured to refuse all cookies, you will not be able to take advantage of some of our services. In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser taking into account the purpose of cookies.  The configuration of the browser software makes it possible to inform of the presence of cookie and possibly, to refuse it in the manner described at the following address:  www.cnil.fr.


Internet Explorer

  • In Internet Explorer, click the Tools button, and then click Internet Options.
  • On the General tab, under Browsing history, click Settings.
  • Click the View Files button.


Firefox

  • Go to the Browser Options tab
  • In the window that appears, choose Privacy and click on Show cookies


Safari

  • In your browser, choose the Edit menu > Preferences.
  • Click Security. Click Show cookies.


Google Chrome

  • Click the Tools menu icon.
  • Select Options.
  • Click the Advanced options tab and go to the Privacy section.
  • Click the Show Cookies button.


The user has all the aforementioned rights with regard to personal data communicated through cookies under the conditions indicated above. Users of this website are required to comply with the provisions of Law No. 78-17 of 6 January 1978,relating to data processing, information and liberties, the violation of which is punishable by criminal penalties. In particular, they must refrain, with regard to the personal information to which they have access or could have access, from any collection, any misuse in general, any act likely to infringe the privacy or reputation of individuals.

ARTICLE 15: INTELLECTUAL PROPERTY

The entirety of our website, including text, images, graphic animations, audio and video files, is, unless expressly provided otherwise, our property and may not be reproduced, modified, transmitted, reused, appropriate, used or otherwise used for public or commercial purposes without our prior written consent. Any violation of our copyright or other protection rights may result in civil or criminal proceedings against you.

ARTICLE 16: DISPUTES - MEDIATION

In case of a dispute we invite you to contact our Customer Services. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the DEVAD Office may be informed of any dispute whose settlement has not been successful. Service du Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance) 60 rue de la Boétie – 75008 Paris – http://www.mediateurfevad.fr/. To find out how to refer the matter to the FEVAD, go to Espace consommateur open – www.mediateurfevad.fr

ARTICLE 17: APPLICABLE LAW

The General Terms and Conditions are subject to French law. The competent court in the event of a dispute shall be that of the defendant’s place of residence.

www.merletdance.com  complies with French legislation.

DANSE AZUR does not in any way guarantee compliance with the local legislation that would be applicable to you as soon as you access www.merletdance.com from other countries.